Return Policy

1. Return Eligibility

We accept returns within 30 days of the delivery date for most products. To be eligible for a return, your item must meet the following conditions:

• Product must be unused and in the same condition as received
• Original packaging must be intact and undamaged
• All accessories, manuals, and documentation must be included
• Product must not show signs of installation or use
• Serial numbers and labels must be intact and unaltered

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective:

• Opened ink cartridges, toner, or refill kits
• Software or digital products with broken seals
• Custom-ordered or personalized items
• Clearance or final sale items (marked as such)
• Gift cards or promotional items
• Products damaged due to misuse or improper handling

If you receive a defective product from any of the above categories, please contact us immediately for a replacement or refund.

3. How to Initiate a Return

Follow these simple steps to return your product:

4. Return Shipping Costs

Return shipping costs depend on the reason for the return:

5. Refund Processing

Once we receive and inspect your returned item:

• We will send you an email confirmation of receipt
• Inspection is completed within 2-3 business days
• Approved refunds are processed to your original payment method
• Refunds typically appear within 5-7 business days after approval
• You will receive an email notification once the refund is processed

6. Exchanges

We offer exchanges for defective or damaged items only. If you need to exchange an item:

• Contact us within 7 days of receiving the defective item
• Provide photos of the defect or damage
• We'll arrange for a replacement to be shipped immediately
• Return the defective item using the provided prepaid label

For change of mind exchanges, please process a return for refund and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us immediately (within 48 hours of delivery)
• Provide clear photos showing the damage or defect
• Keep all original packaging materials
• Do not attempt to use or repair the product

We will arrange for a replacement or full refund (including shipping costs) at no charge to you.

8. Restocking Fee

A restocking fee may apply in the following situations:

• Products returned after 30 days (15% restocking fee)
• Items returned without original packaging (10% restocking fee)
• Missing accessories or documentation (up to 25% restocking fee)

No restocking fee applies to defective items or errors on our part.

9. International Returns

For international orders:

• Return shipping costs are the customer's responsibility
• Customs duties and taxes are non-refundable
• Returns must be sent back within 14 days of receiving RA number
• Use a trackable international shipping method

10. Warranty Claims

All products are covered by manufacturer warranties. For warranty claims:

• Contact us with your order number and warranty information
• We'll facilitate the warranty claim with the manufacturer
• Warranty repairs or replacements are handled directly by manufacturers
• Warranty periods and terms vary by brand and product